OpenClaw Business Process Customization
Basic OpenClaw installation is toolkit. Real value appears after customization: agent knows your processes, accesses your systems, speaks your company language.
What Gets Customized
System Prompts and Persona: Define agent role: "You are sales assistant for company N. Your task...". Product knowledge, process knowledge, tone of voice. Authority boundaries: what agent does alone, when escalates.
Custom Tools: Own tools for internal system access: "get order status from 1C", "create Jira task", "check warehouse balance". Implemented as Python functions, OpenClaw calls them as needed.
Workflow Templates: Ready templates for repetitive processes: new client onboarding (set of actions), complaint processing (gather info → escalate → notify), weekly report (collect data from multiple systems → format → send).
Knowledge Base: RAG over internal documentation: regulations, FAQ, sales scripts, technical documents.
Example Customization: Customer Support Agent
- System prompt with role, responsibility boundaries, tone
- Custom tools: get_order_status(order_id), check_refund_eligibility(order_id), create_ticket(data)
- RAG on FAQ and support scripts
- Workflow: complaint → gather_info → propose_solution → if approved → execute → notify
Timeline: 2–4 Weeks
Depends on number of custom tools and business process complexity.