Development of AI Chatbot for Internal Business Processes
Internal corporate bot — interface to company's internal systems and knowledge. Employees get answers to questions about regulations, can submit requests, check process status — in one chat, without switching between systems.
Internal Bot Applications
HR Questions: vacation days, health insurance, office rules, business trip approval — without waiting for HR manager's response
IT Requests: password reset, system access request, ticket status — integration with Service Desk
Financial Requests: advance report status, procurement request, budget information
Internal Knowledge Base: regulations, document templates, corporate policies, technical documentation
Employee Onboarding: step-by-step answers to new employee questions without HR load
Internal Bot Architecture
Key difference from public bot — authentication and access control:
class InternalBotContext:
user_id: str
department: str
role: str
permissions: list[str]
def process_request(message: str, context: InternalBotContext):
# Check if user has access to requested data
if requires_finance_access(message) and "finance" not in context.permissions:
return "You don't have access to financial data. Contact your manager."
return bot_handler(message, context)
RAG over Internal Documents
Indexed: regulations in Confluence, policies in SharePoint, templates in Google Drive. Indexing via Confluence API, SharePoint Graph API, Google Drive API. Index update via webhook on document changes.
Important: access control at search level. Employee sees only documents with access — indexing with ACL consideration.
Integrations
- JIRA/ServiceNow: create tickets, check status
- 1C:ZUP: vacation balance, salary history
- Active Directory: employee info, organization structure
- Slack/Teams: native integration as app
Effectiveness Measurement
How much time employees spent on information search before bot — measured via Time-to-Answer surveys. Typical result: time-to-answer reduction from 15–30 minutes to 1–2 minutes for standard questions.