Players Leave Due to Crashes — Implement Epic Online Services
Players don't leave because of content or price. The most common reason for losing your audience is an unstable online experience: dropped sessions, lost progress, freezes at the moment a player is ready to have fun.
The user doesn't dig into technical causes — they simply decide the project is unreliable, move to competitors, and take their friends along.
The consequences show up in revenue: retention drops, negative reviews pile up, and new players come less often because your reputation suffers. Unhappy users tell others about outages on social media, and each such post scares off people who could have become loyal customers.
In online games, an hour of unstable operation means lost revenue that is hard to win back later with updates and promotions.
The cause is almost always the same — an unpolished server backend that can't cope with peak load. Developers focus on content and mechanics, while technical reliability stays behind the scenes until it turns into outages that all players see at the same time. This is a systemic problem, and point fixes don't solve it.
Epic Online Services setup tailored to your project's needs closes this pain point: stable sessions, fast matchmaking, resilience under peak loads.
We take on the integration ourselves — from design to launch — so you get growth in retention and returning audience, not a stream of support complaints and player churn.
How Stable Online Increases Retention and Revenue
A player leaves after the second crash or a long match load — this isn't a hypothesis but behavior every publisher sees. Server delays turn dynamic multiplayer into an irritating slog, and lost sessions hit player retention directly. Revenue drops as a result: fewer active users means fewer in-game purchases.
We close this gap with a server backend built on Epic Online Services. It's a proven platform that delivers stable multiplayer without the need to build your own server farm.
You get battle-tested infrastructure that withstands peak loads, and players don't notice delays in matches.
For your business, this means three things: player retention grows thanks to predictable sessions, cross-platform support arrives without double development, and operating costs go down.
Players on different devices land in the same matches, and you save on renting and administering your own servers.
Implementation takes a predictable amount of time, and we handle integration, configuration, and support. You get a working online experience that keeps players engaged and drives repeat purchases — without diving into technical details.
Work Formats with Online Services for Your Task
An online game without a server backend on Epic Online Services loses retention and revenue: players expect fast matchmaking, progress synchronization, and stable sessions.
We handle this technical part for you — but not in a single way; rather, in a format that matches your development stage and budget size.
So you don't overpay for unnecessary options or end up without support at a critical moment, we split the work into three basic formats. You can pick the right one from the table below — or trust our recommendation after a short brief.
| Format | For whom | What it gives the client |
|---|---|---|
| One-time integration | For a project where EOS needs to be connected "turnkey" and delivered | Ready server code with documentation, deployed on your infrastructure and tested against your scenarios |
| Subscription support | For a game that already works but requires regular updates, fixes, and monitoring | Peace of mind: we maintain the server code, watch for errors, and make fixes promptly |
| SLA-based work | For large projects with high load and strict availability requirements | Guaranteed response time, redundancy, and clear procedures — minimal risk during peak online events |
The right format depends not only on the scope of work but also on who owns the server side after launch, how often updates ship, and what player flow is expected.
Many projects combine one-time integration with subscription support — this way you get predictable cost at the start and ongoing backup in the future.
We're ready to run an initial consultation and propose a fixed-price format that fits your goals exactly. Tell us about your project — and we'll find the optimal option.
How Integration Works: From Brief to Support
Server-side integration isn't a technical detail; it's the foundation that determines how quickly your game launches, how stable it runs, and what you'll be able to add after release.
That's why we structure the process so you can see the full picture: from the first brief to the moment the system runs confidently and needs nothing from you. You get an integration plan with timelines, interim results, and the ability to influence decisions at every stage.
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Analysis and brief. We dig into the project's goals: who the players are, what scenarios exist, which server functions matter now, and what will be needed later. The output is a precise list of tasks for the server side and the removal of unnecessary costs.
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Integration plan. We create a detailed plan: backend development stages, timelines, checkpoints, and acceptance criteria. You approve the document — and we work by agreed rules.
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Design. We think through the server logic structure so it can handle the required load and leave room for new features. The client gets a clear description of how the whole system will work.
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Development. We implement what was planned: configure server modules, connect the game to the necessary services, wire up authentication, statistics, leaderboards, and other elements. We use professional tools — this shortens timelines and reduces risk.
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Testing. We verify scenarios from regular gameplay to peak loads. You get a stable version ready for launch, with no surprises.
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Launch. We move the system into production and track its behavior in real time. Any issues are resolved immediately; players don't notice the transition.
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Post-launch support. We stay in touch: monitor how things run, update components, and add new capabilities as the game evolves. The server side works like clockwork while you focus on the product.
What's Included in the Deliverable: A Kit for a Reliable Launch
When a game goes public, the server side must run without failures. Any mistake means unhappy players, downtime, and reputational damage. To prevent that, we deliver a complete kit that includes not just code but also management tools.
- Working backend code integrated with Epic Online Services and ready for deployment.
- Backend documentation — a clear guide to the architecture, configuration, and common scenarios.
- Load testing — a report and protocols proving resilience under a large number of players.
- Monitoring — an alert and dashboard system for tracking server health.
- Team training — a workshop where your engineers walk through key scenarios and learn to make changes.
- Warranty — fixed support during and after the launch phase, with pre-agreed response times.
Backend documentation and team training solve the biggest problem — dependence on the contractor. After a short workshop, your specialists can run the project on their own: deploy new versions, track metrics, and make changes. This saves time and money on every update cycle.
Load testing isn't a formality. We run scenarios with peak connections so you know your backend's capacity limits. If the capacity isn't enough, we'll advise in advance on how to scale the system — no surprises on launch day.
In the end, you're not just buying development; you're buying a working solution with straightforward operation. The deliverable covers every key risk: code, documentation, tests, monitoring, team training, and warranty. That lets you launch on time and keep growing without downtime.
Case Study: Stable Multiplayer After Backend Setup
A client came to us with a problem: multiplayer worked, but only during times of low load. When the online count grew to a few hundred players, lag and disconnects started, and some users simply couldn't get into matches.
For a project with a paid subscription, this was a direct threat to revenue — players left before reaching the payment step.
We took on the server backend integration based on Epic Online Services: moved matchmaking, session management, and data synchronization onto a reliable server architecture deployed for load.
The implementation took four weeks without stopping game development — the client's team kept working on content in parallel.
Metrics Seen After a Month
Average online grew 2.3× — the system stopped "cutting off" players during peak connections. The share of sessions with degraded speed dropped from 18% to 2.1%: connections stay stable even in decisive matches. Most support complaints disappeared — tickets tied to connection issues fell by 80%.
The metric that pleased the owner most was retention. Players who got through a match without drops in the first hour returned the next day 1.6× more often. This directly boosted repeat purchases and subscription renewals.
"We used to have to calm users down after every update. Now multiplayer just works, and we can confidently plan launches into new markets," — project lead at the client company.
The case proved: proper backend integration isn't a technical improvement; it's growth in key business metrics. If your project is also hitting a wall with unstable multiplayer — reach out, and we'll assess what results can be achieved within a month.
How to Choose the Integration Format for Your Game?
The right integration format depends not on studio size but on the project stage and the tasks the server has to solve today.
Epic Online Services (EOS) covers a game's typical needs — account login, matchmaking, cloud saves, leaderboards — but the scope of work is defined by what already exists and what needs to launch in the coming months.
If the game is at an early stage and the main goal is to quickly validate the concept, connecting a basic set of ready-made modules is enough.
This format suits prototypes and small projects: you get a working backend in a short time, and when the audience grows, the server scales without rewriting.
For a project where some server logic is already written, careful integration into the existing architecture matters more. We connect only the services that are missing, such as cross-platform sessions or anti-cheat protection, and leave what works stably alone. That preserves budget and reduces risk.
If the game is already released and generating a steady online audience, load handling and update release speed come to the forefront.
That calls for a full cycle: server-side design, integration, load testing, and post-release support, so peak connections never turn into outages and lost players.
Choosing a format is easier than it seems. On a short consultation, we review your project stage, game requirements, and timeline and budget constraints, then propose a scope of work with a predictable result and stage-by-stage payment.
Common Concerns: What If Something Goes Wrong?
Server integration is a high-responsibility area: the stability of Epic Online Services affects the player experience and your project's revenue. The concern "what if something goes wrong" is normal, and we treat it with understanding — we remove risks before we start.
We work in stages, with acceptance of each block and a quality guarantee on the server side. After launch, server technical support and clear documentation for your team remain in place. Below are answers to the most frequent questions.
What if failures happen after launch?
Failures happen to everyone — what matters is response speed. We hand over the system with monitoring that alerts on deviations, and we stay in touch after launch. If you want, we set up support with a fixed response time — you always know who to call during an incident.
What quality guarantees do you provide on the integration?
You accept each stage before we move to the next, and we lock down the criteria in the contract. We provide a warranty period on the server side — errors caused by us are fixed free of charge.
What if the solution doesn't fit our game?
Before we start, we run a compatibility audit of your architecture with EOS. If we see the task can't be solved — we say so honestly and offer an alternative. We don't sell a service that won't deliver value.
How will you transfer knowledge to our team?
We hand over documentation, diagrams, and administrator guides, and if needed, run a short training session. Your team will be able to monitor the servers independently and respond to common situations.
What happens after the project is completed?
We offer support: monitoring, preventive maintenance, and update consultations. You choose the format that suits you — from one-time support to regular maintenance — so you're never left alone with the system.
Launch a Stable Multiplayer — Contact Us
Stable multiplayer isn't luck; it's the result of a properly built server side. On the Epic Online Services platform, this means tens of thousands of players without synchronization loss, fast matches, and anti-cheat protection — everything that brings players back again.
At truetech.by, we've been designing backends like this for 10+ years, so we take on the architecture, integration, and support alike.
Get in touch — and everything that follows runs on a clear script:
- You leave a request or call — within one business day, an engineer who will lead the project gets in touch with you.
- On a short call, we discuss your game's needs: player counts, modes, monetization.
- Within a couple of days, you receive a work plan with timelines and cost estimates — without confusing technical jargon.
- After approval, we launch backend development: from prototype to production release.
- During launch, we stay on call, monitor the load, and fine-tune the server side to the real player flow if needed.
Right after reaching out, you'll receive:
- an engineer consultation on multiplayer with Epic Online Services;
- an analysis of your project's current state or idea;
- a clear backend development plan with stages and timelines;
- a preliminary budget estimate with no hidden charges;
- contact with a dedicated engineer who answers questions at every stage;
- a contract that fixes requirements and responsibilities.
Don't let multiplayer become your project's bottleneck. Write or call — even on the first consultation, you'll understand how a backend can help your game retain its audience.
You can order turnkey backend development right after the plan is approved — we'll start as soon as you're ready.