We often see teams paying for Zoom while already having video calls in Bitrix24. The license is paid, but the feature is not configured — calls are not recorded, not linked to CRM. Meanwhile, participant limits are strictly tied to the tariff, and recording requires free space on Drive. We help set up video conferencing in Bitrix24 so you work in a unified environment. This reduces costs and simplifies communication. Our specialists have completed 50+ successful implementations. According to official Bitrix24 documentation, video calls are available on all tariffs but with different limits. Cost savings on licenses can reach 30% when switching from Zoom to Bitrix24, especially for companies with many users. Setup takes 2 to 4 hours, and for a typical configuration with 5 rooms, 1 day. The cost is calculated individually — typical setup starts from $200 to $500 depending on complexity. Contact us for an accurate estimate.
Tariff Limits and Participants
The number of video call participants depends on the tariff. For larger teams, we recommend tariffs starting from Standard. The table below summarizes the limits.
| Tariff | Max Participants | Recording | Note |
|---|---|---|---|
| Free | 5 | No | Basic calls |
| Basic | 24 | Yes | Suitable for small teams |
| Standard | 48 | Yes | Main working option |
| Professional | 48 | Yes | All features |
| Enterprise | 100+ | Yes | For large companies |
If participants exceed the limit, they won't be able to connect — this is important when choosing a tariff.
How to Create a Conference Room?
Conference rooms are permanent links for regular meetings. You create a room, send the link, and participants connect at the scheduled time. Setup: Chats and Calls → Video Conferencing → Create Conference. Specify a name, participants, and schedule. The link never changes — it can be added to the calendar as a recurring event.
Call Recording and Storage Management
Recording is enabled with one button. The file is saved to Bitrix24 Drive and attached to the chat. All chat participants get access. Recordings take up space on Drive — consider your storage limit. For long conferences, the file can be 500 MB or more. We recommend setting up automatic recording for important meetings.
Why Bitrix24 Video Conferencing Is Better Than Zoom?
Compare the two services. Bitrix24 video calls are integrated with CRM and tasks. All calls are linked to deals. Unlike Zoom, you don't need to switch between windows. Recordings are stored where documents are. Inviting external participants via a link without registration — guests connect from a browser. Savings on licenses can reach 30% when switching from Zoom to Bitrix24, especially for companies with many users. Bitrix24 video calls are set up twice as fast as Zoom and require less administrative effort.
What's Included in the Setup Work
- Audit of current tariff and configuration: checking limits, Drive space, Bitrix24 version.
- Designing the structure of conference rooms: determining the number of rooms, access rights, schedule.
- Configuring rooms, recording, integration with calendar and CRM.
- Testing: checking calls with different numbers of participants, recording, screen sharing.
- Training employees: showing how to create and record calls.
- Documentation of settings and accesses.
- Post-project support for 30 days.
Setup Process
- Audit of tariff and current configuration. We check limits, Drive space, Bitrix24 version.
- Designing the structure of conference rooms. We determine the number of rooms, access rights.
- Configuration: creating rooms, setting up recording, integration with calendar and CRM.
- Testing: we check calls with different numbers of participants, recording, screen sharing.
- Training employees: we show how to create and record calls.
Timeline and Cost
Typically, setup takes 2 to 4 hours depending on complexity. For a typical configuration with 5 rooms — 1 day. The cost is calculated individually, but typical setup starts from $200 to $500. Contact us for an accurate estimate.
Typical Problems and Their Solutions
| Problem | Cause | Solution |
|---|---|---|
| Participants can't hear each other | Incorrect microphone settings | Check microphone access in the browser |
| Screen sharing doesn't open | Browser restrictions | Use Chrome or Edge |
| Call not recording | Insufficient Drive space | Upgrade tariff or clean Drive |
Additional Features
Screen sharing, file transfer, in-conference chat, integration with external cameras and microphones are supported.Our Experience and Guarantees
We have configured video conferencing for 50+ companies of various sizes. We know all setup nuances, including working with REST API and integration with corporate systems. We guarantee stable call performance and recording. For effective Bitrix24 video conferencing setup, consider tariff video call limits and conference room configuration. Get a consultation — we will evaluate your tariff and offer the optimal solution. Order Bitrix24 video conferencing setup today.
According to Bitrix24 Help Desk, video calls are available on all tariffs with varying participant limits.