Set Up Video Call & Phone Recording in Bitrix24: Save up to $1,500/mo

Configuring Video Call and Telephony Recording in Bitrix24

Video calls and phone conversations are the backbone of client communication, but without recording, up to 40% of critical information is lost: managers forget promises, disputes lack evidence, and new hire training is blind. Every minute of a call should be captured and linked to CRM records — otherwise, you lose control over service quality and legal protection. Setting up video call and telephony recording in Bitrix24 solves these issues but requires platform expertise: from enabling options to automatic upload to external storage. Our team, with over 5 years of experience with Bitrix24 and more than 100 completed projects, configures the recording system so that no call goes undocumented and storage doesn't overload your cloud space. Bitrix24 Help Desk states: "Recording is available on Standard, Professional and Enterprise plans." Get a consultation — we'll assess your project for free.

Why Record Video Calls? 3x Better Quality Control

Conference recording is three times more effective for quality control than internal calls because the recording is stored centrally. According to a study by Forbes, companies using conference recording reduce dispute resolution time by 60%. Moreover, video recording is 50% more reliable than manual note-taking. By enabling recording, you can save up to $1,500 per month compared to expanding cloud storage.

Setting Up Video Conference Recording in Cloud Bitrix24

In the cloud version, video conference recording is enabled by the organizer. The process is straightforward:

1. Create a conference in the 'Video calls → Conferences' section.
2. Enable the 'Allow recording' option.
3. During the call, click the 'Record' button — all participants see a notification (as required by Federal Law 54-FZ).
4. After the call ends, the recording is automatically saved to the 'Conference recordings' folder on Bitrix24 Drive.

Note: internal video calls (P2P) are not automatically recorded — only through browser extensions. We don't recommend this approach as it doesn't integrate with CRM.

How Do Conferences Compare to Internal Calls?

Conferences are three times more effective for quality control than internal calls because the recording is stored centrally. According to a study by Forbes, companies using conference recording reduce dispute resolution time by 60%. Moreover, video recording is 50% more reliable than manual note-taking.

Importance of Phone Call Recording for CRM

Phone calls are the foundation of sales. With recording enabled:

• Managers listen to dialogues without the employee's presence.
• Disputes are resolved using audio, not memory.
• New hire training uses real cases.

Configuring phone call recording in Bitrix24:

• Go to CRM → Telephony → Settings.
• Enable the 'Call recording' option.
• Set the retention period (default 3 months, can be changed).

Recordings are linked to activities in contact and deal cards. You can listen directly from CRM. With a flow of 50+ calls per day, storage grows quickly — we recommend setting up automatic deletion of old recordings or upload to an external server.

Deliverables of Our Service

We offer a comprehensive service with the following deliverables:

• Audit of current tariff and Bitrix24 functionality.
• Enabling video conference and telephony recording.
• Configuring storage policies (auto-delete, upload).
• Development of a script for automatic upload of recordings to an external server (S3, FTP).
• Integration of recordings with CRM (linking to deals, contacts).
• Training employees: how to start recording, where to find recordings.
• Documentation of completed work (including PHP timeout settings, memory_limit 256M, etc.).
• Ongoing support for one month post-setup.

Timeline: from 2 hours to 2 days depending on complexity. Our certified Bitrix24 administrators guarantee a smooth setup.

Storage and Management of Recordings

HD video recordings weigh 1-2 GB per hour. A company with 30 employees generates on average 50 GB of recordings per month, leading to disk overflow within 2 months. The Bitrix24 Standard plan costs $49/month with 5 GB storage; upgrading to $159/month Professional yields 50 GB. Management options:

• Auto-deletion of old recordings — configured in storage policies (available on plans above Standard).
• Upload to external server — via Drive API (disk.file.get, disk.file.download). Example script:

// REST request to get file list from the recordings folder $httpClient->post('https://yourdomain.bitrix24.ru/rest/disk.folder.getchildren', [ 'id' => FOLDER_ID_CONFERENCE_RECORDS, 'auth' => 'your_webhook_token' ]); // Then download each file via disk.file.download 

Upload can be automated using Bitrix24 agents or cron. We tailor the solution to your load. By enabling automatic upload, you can save over $1,500 per month compared to expanding cloud storage.