The Problem
Feature requests from users are scattered across support tickets, chats, and direct messages. It's impossible to determine what truly matters — voices are lost, and the team spends hours extracting priorities. UserVoice turns this chaos into a transparent system: users submit ideas, vote, and you see an objective ranking. For example, for a SaaS platform with 10,000 users, we configured UserVoice with SSO and Jira integration: feature request analysis time dropped from 2 days to 2 hours — productivity increased 5–10x. The number of processed proposals grew from 30 to 150 per month without team expansion.
We integrate UserVoice on your website — from a widget to full integration with SSO, Jira, and custom fields. Turnkey: we design, implement, test, and deliver documentation. Get a consultation — we'll evaluate your project for free in one day.
Problems We Solve
Lost Feedback
Without a single entry point, ideas drown in email and messengers. UserVoice collects everything in one forum with status filters (Open / In Progress / Completed). Time savings on processing incoming requests: up to 40%.
Inability to Prioritize
Voting and custom fields (e.g., client tier) allow sorting proposals by importance. Built-in analytics show which features will yield the highest ROI. UserVoice is three times more effective than manual analysis for teams of five or more.
Manual Backlog Sync
If an idea moves to development, its status in UserVoice doesn't update automatically. We set up Jira integration — when an idea's status changes, a task is created in Jira with the required fields, and vice versa. This eliminates duplicate work and reduces the risk of errors.
How UserVoice Prioritizes
UserVoice uses a voting system and custom fields to automatically rank feature requests. You can assign weight to each vote based on client type (e.g., enterprise users get higher priority). Combining this with CSAT scores, the system builds an objective ranking that updates in real time. This eliminates manual counting and subjective decisions.
Why Trust Us with the Integration?
Our team has over 10 years in web development and more than 40 projects involving feedback integration. We guarantee 14 days of free support after delivery and transfer all rights to the code and documentation. Request a free project evaluation — receive an integration plan within a day.
What's Included in Our Work
| Stage | What We Do | Result |
|---|---|---|
| Analysis | Study your current feedback flow, choose use case | Technical specification |
| Design | Determine widget placement, fields, sync routes | Integration architecture |
| Implementation | Embed the widget, configure SSO (OAuth or JWT), write Jira sync code | Working prototype on staging |
| Testing | Check all scenarios: submit idea, vote, status update, sync | Passed checklist |
| Deployment | Roll out to production, hand over admin panel, instructions, and access | Ready solution + documentation |
Timeline: from 2 to 5 business days depending on complexity (SSO, custom fields, number of systems to sync). Cost is calculated individually after a brief.
UserVoice vs. Alternatives
| Criterion | UserVoice | Google Forms / Trello |
|---|---|---|
| Idea voting | + (built-in ranking) | - (manual count) |
| Status automation | + (webhook, Jira) | - (manual update) |
| CSAT surveys | + | - |
| Analytics API | Full REST | Limited |
For projects with more than 50 proposals per month, UserVoice pays off through prioritization and automation — investments are recouped within 3–4 months.
When UserVoice Is Not Suitable
If you have a small project (up to 500 users) and a limited budget, starting with Google Forms or Trello might be simpler. UserVoice is justified when proposal volume exceeds 50 per month and you need a prioritization system.
What UserVoice + Jira Integration Gives You
Automatic status synchronization eliminates manual task updates. When an idea's status changes in UserVoice (e.g., "In Progress"), a task is created in Jira with specified fields: priority, component, sprint. Reverse sync is also configured: transitioning a task to "Done" automatically closes the idea in UserVoice. This reduces backlog management time by 30% and prevents data desynchronization. Contact us to discuss integration details tailored to your process.