Veterinary Clinic Portal Development
A pet owner starts with a paper card, and booking begins with a phone queue. The owner spends 20 minutes on a call, the administrator another 10 searching for the card. A portal reduces this process to 30 seconds: select pet, service, time — and the booking is confirmed. We develop such platforms, automating routine and saving time. We have launched over 15 portals for veterinary clinics, including integrations with Vet Manager and iMedVet.
What Problems Does the Portal Solve
No single window for the patient. Owners often forget vaccination dates and prescriptions. The portal accumulates history: each visit, diagnosis, recommendations — all in chronological order. Vaccination reminders arrive 2 weeks before the due date (SMS or push). This reduces missed vaccinations by 40%.
Slow phone booking. Peak calls are in the morning and evening, overloading the administrator. Online booking is 5 times faster than phone: choose pet, service, doctor, and time without human assistance. Integration with accounting software (Vet Manager, iMedVet, 1C:Veterinary) eliminates double bookings. Clinics with such a portal reduce incoming calls by 70%.
Non‑obvious doctor expertise. Owners choose a clinic based on a specific specialist. The portal features doctor cards with photos, education, specialization (cats/dogs/exotics/birds), and consultation fees. This builds trust and speeds up selection.
How Online Booking Works for Pets
The owner logs into their account, selects a pet from the list (or creates a new one), then a service, doctor, date, and time. The system checks availability via the accounting program’s API and confirms the booking. If the client does not show up — an automatic notification goes to the administrator. For emergencies, each page displays a phone number and a link to a 24/7 chat. The average saving on administrative costs is significant.
Why CRM Integration Is Critical
Without integration, data diverges — the booking exists on the site but not in the CRM. We configure bidirectional synchronization: a new client from online booking immediately enters the CRM, and visit history from the CRM appears in the personal account. According to the Veterinary Clinic Association, clinics with an integrated portal spend half the time on administration compared to manual entry. Additionally, we automate reminders — 24 hours before the appointment the client receives a push notification. Book a consultation on integration — we will select a solution for your CRM.
WebRTC — a technology for video calls without installing additional applications. Pet owners can get an online veterinary consultation without leaving home.
What Is Included in Development
| Module | Description | Approximate Time |
|---|---|---|
| Service and Doctor Catalog | Service pages with prices, doctor cards with filtering | 1–2 weeks |
| Online Booking with Integration | Pet selection, service, doctor, CRM sync | 2–3 weeks |
| Owner Personal Account | Pet profiles, treatment history, reminders | 3–4 weeks |
| Telemedicine | Online consultations, WebRTC video calls | 2–3 weeks |
| Blog with Tips | Care articles, SEO promotion | 1 week |
Efficiency comparison: clinics with portal vs without portal.
| Metric | Without Portal | With Portal |
|---|---|---|
| Booking time | 5–10 minutes | 30 seconds |
| Calls to administrator | 100% | ~30% |
| Missed vaccinations | 25% | 5% |
| Client loyalty | average | high |
Deliverables:
- Technical documentation (architecture, API specifications)
- Portal administration guides
- Staff training (2–3 sessions)
- Technical support for 30 days after launch
- Code in a Git repository
Work Process
- Analytics — we study the clinic’s business processes, pet types, doctor workload.
- Design — prototype with user scenarios (booking, history view, telemedicine).
- Implementation — frontend (React, Next.js) and backend (Laravel, CRM API).
- Integration — connection to the accounting system, synchronisation testing.
- Test and deploy — load testing, hosting configuration (Selectel/Beget), deployment.
Estimated Timelines
Basic site with services, doctors, and online booking: from 3 to 5 weeks. Full‑featured portal (pet accounts, reminders, CRM integration, telemedicine): from 2 to 3 months. The cost is calculated individually — depends on the number of modules and integration complexity.
Request a consultation — discuss your project and get a cost estimate. Contact us — we will answer any questions.
Our experience: portals for 15+ veterinary clinics, certified integrations with Vet Manager and iMedVet. We guarantee stable operation and support after launch.